RAMS Customer Release Notes

Release 2.27                                                                                                             October 16th, 2025

Introduction

Thank you for being a valuable customer of RAMS. We are excited to announce our most recent updates and improvements to the platform in our continuous efforts to serve you better. The following list outlines the four main sections of this document. Each section contains important information about this RAMS release. For detailed help instructions, please visit the RAMS Help Center.

  1. What’s New
  2. Updates or Improvements
  3. Bug Fixes
  4. Known Issues

 

1. What’s New

PMS/Vigilance Dashboard: (Enabled upon request by RAMS Admin)

  • Vigilance dashboard has been introduced to create and manage vigilance reports and regulatory inquiries for Australia and New Zealand markets.
  • PMS dashboard has been introduced to efficiently submit and manage PMSR/PSUR reports to Emergo for EU, Switzerland and UK markets.
  •  

2. Updates or Improvements

Registration Tracker: 

Regulatory Reports:

  • Updated regulatory reports of following markets:

    • Canada

    • Malaysia
    • New Zealand
    • Singapore
    • Taiwan
    • United Kingdom
    • Vietnam
  • LMS Training Module:
    • An updated course will be displayed distinctly. Users who have already completed, in progress or have not taken the course yet will be informed accordingly on the screen when clicked on the updated course.
    • The following courses have been updated:
      • European Vigilance for Medical Devices
      • MDR Regulation 3: Requirements for Individual Adverse Event Reports
  • In RAMS application, the character limit on account names has been increased to 150 characters in the following areas: 
    • Sign up--> Company Name
    • User Profile --> Legal Company Name

Smart Builder

  • N/A

Smart Exchange  

  •  In template #59, the section title and help text have been updated for module sections below:
    • YRFXVKIW
    • YYPDVUAM
  • Along with existing actions, the following activities will also be captured going forward in activity history:
    • Project’s activity history, PM and Consultant(s) who are re-assigned to a project will also be displayed.

3. Bug Fixes

  • N/A

4. Known Issues

  • N/A