Service Guides and How To documents can be leveraged for additional information on service delivery processes and navigating the RAMS platform. Emergo by UL has created and compiled documents and brief video tutorials by market to support our representation clients in effective onboarding and ongoing service support needs. Resources by market may vary as we work to add materials to our library. Regulatory resources and templates to support market specific compliance matters can be located under Representation Resources within our Guides and Templates section.
To access “Service Guides & How To”
- Navigate to Representation Resources à sub-menu "Service Guides & How To".
Figure: To access “Service Guides & How To”
- The "Service Guides & How To" page displays both support videos and documents.
- Users can view & download documents and videos can be viewed.
Figure: “Service Guides & How To” Dashboard
